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There are several delivery options to choose from. We offer nationwide shipping within the contiguous United States and Hawaii. With the exception of Mexico, we do not offer international shipping. If you live within Southern California, you may also request that we deliver using our in-house delivery service. Most shipping and delivery options are available at the time of checkout. If you require something special, please contact us.
In-stock orders shipped by parcel are shipped via UPS and will leave our facility within 48 hours. Excludes weekends and UPS designated holidays.
We ship all parcel packages using UPS Ground. Delivery times vary through the country, but average between 1 to 5 business days.
In-stock orders shipped by parcel are shipped via ABF and will leave our facility within 72 hours. Excludes weekends and ABF designated holidays.
Orders shipped using the ‘Freight’ shipping method are curb-side delivery. The delivery driver will deliver the items to the street curb and will not unpackage, move, or set up the items you purchased.
If you selected ‘White Glove’ at checkout, the driver will deliver, set up, and remove the packaging. This delivery option is turnkey and the most customer-friendly. If this option is not available to you at the time of checkout, please contact us for a quote.
We represent over twenty different brands and manufacturers within the Casual Furniture Industry. Each manufacturer has its own manufacturing timelines based on its capacity. For general production lead-time information, please review our lead-times page. Our lead-time page is a condensed list of average lead times for each brand and manufacturer we represent on our website. If your purchase is time-sensitive, please contact us so we can check with the specific manufacturer to verify the lead-time as it pertains specifically to your order.
Curbside deliveries require the receiver to have a hands-on approach when receiving the shipment.
The receiver is responsible for checking the contents of the shipment for damage. This includes internal damage, called concealed damage, otherwise not visible from the outside of the packaging. If any damage is found, it must be noted on the delivery bill. We will need photos of the damage to begin processing a freight damage claim. Please keep all packaging. Damage must be reported within 48 hours of receipt.
The reporting timelines are imposed by the freight carriers, so please report any damage as soon as possable.
Changing the shipping method(s) for your order may be possible if your order has not shipped yet. If it’s possible, then we will make that change for you.
In-stock orders may be canceled prior to shipment. If your order has shipped, please contact us for instructions on how to return your order.
Special and Custom Order cancellation is subject to the terms of the individual brands and manufacturers on your order. However, orders are typically cancelable unless they have entered the production stage. If you are curious if you can cancel your order, or would like to cancel your order, please contact us, we’re happy to assist.
If your order was shipped to you, please contact us prior to returning your item(s). A Return Goods Authorization (RGA) number is required for all returns. Shipments without a valid RGA number will be refused.
Southern California Residents – If your order was delivered by one of our trucks and would like us to pick up the item(s), please contact us for assistance. Otherwise, you may bring the item(s) you wish to return to our store to complete your return.
Please see our return policy for more information.
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