At Hauser’s Patio, we take pride in being an authorized dealer for every brand we showcase, both in-store and online. This means that regardless of where you make your purchase, the manufacturer’s warranty remains consistent and fully valid. Your peace of mind is paramount to us. Should you have any questions or concerns about the warranty terms or processes, we strongly encourage you to reach out. Our dedicated team is always on standby to assist and ensure that your buying experience is seamless and worry-free.
Real-Fyre Vented Gas Log Sets limited warranty highlights
All Peterson vented ceramic refractory gas logs are warranted for as long as you own them (lifetime).
All Peterson vented burners are warranted for ten (10) years. Spk-26 controls are covered for three (3) years “all parts” warranty. The apk-17 valve is covered for two (2) years. All other Peterson valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).
Real Fyre® Vent-Free Gas Log sets limited warranty highlights
All Real Fyre® Vent-Free ceramic refractory gas logs are warranted for as long as you own them (lifetime). All Real Fyre® vent-free burners are warranted for ten (10) years. All Real Fyre® glass, gems and fiber-ceramic blend logs are warranted for five (5) years. All Real Fyre® valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).
Real Fyre® Direct Vent Systems limited warranty highlights
The insert body and firebox are warranted as long as you own them (lifetime). Burner assemblies are warranted for ten (10) years. Ceramic glass panel is warranted for five (5) years (thermal breakage only). Gas logs are warranted for five (5) years. Electronics and gas controls are warranted for one (1) year.
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