At Hauser’s Patio, we understand the importance of quality and longevity in your outdoor furniture. That’s why we proudly offer the Gensun Casual Warranty, a testament to our commitment to your satisfaction and trust. This warranty covers a range of potential issues, ensuring that your Gensun Casual pieces remain as stunning and functional as the day you bought them. From material defects to workmanship, our warranty provides comprehensive coverage, giving you peace of mind and the freedom to enjoy your outdoor space without worry. Experience the blend of luxury and reliability with Gensun Casual at Hauser’s Patio, where we make your outdoor dreams a durable reality.
Gensun warrants to the original purchaser that the products are free from defects in material and workmanship with normal use and regular maintenance. Warranty is to the original owner and starts at date of purchase. Proper care & maintenance must be performed. Kitchen cabinets, fire table bases, cast aluminum fire table tops, cast aluminum table tops and kitchen countertops have a (Lifetime) structural warranty. Furniture, extruded aluminum tables and fire table tops, table bases and other furniture accessories have a (15 year) structural warranty. Luxe cushions & slings have a (1) year warranty on the construction and fill materials. Dry-Luxe cushions and pillows have a (2) year warranty on the construction and fill materials. The paint finish has a (5) year warranty against peeling and blistering. Fabrics have a (2) year warranty on material and manufacturing defects. Product component parts – burners, hinges, slides, door handles, umbrella frames, glides, hardware, wind screens, covers, wheels, etc. have a (2) year warranty on material and manufacturing defects. Woven and strap materials have a (3) year warranty on material and manufacturing defects. Appliances are warranted by the respective manufacturer. Gensun will pay the freight/shipping costs to the authorized retailer of record for replaced product in North America for (1) year from the date of original purchase
If the product frame or structure fails or if the finish peels or blisters Gensun will, at its’ option, repair or replace the frame or part in the original style and finish whenever possible. However, if the original style or finish is no longer available Gensun will substitute product of equal value in a similar style and/or finish. Refer to Gensun’s Care & Maintenance for regular and proper product cleaning.
This limited warranty does not cover normal fading of the finish, fabric or woven materials. The warranty does not cover shipping damage, damage due to acts of nature, misuse, abuse, stains, hard-water deposits, discoloration due to standing water, product variations up to 0.2 inch, normal wear and tear, consequential and incidental damages, C.O.M. fabrics, normal cushion and sling sag due to use, commercial or institutional use, repaired, altered or refinished products, over tightening hardware and damage due to lack of regular care and maintenance.
The warranty claim must be made by the original purchaser through the authorized retailer of record. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary.
Please refer to the Care & Maintenance information for proper guidelines regarding all Gensun products. Failure to follow these guidelines can void the warranty.
Gensun is not responsible for any other costs; consequential or incidental damages resulting from any defect in the product.
This warranty gives you specific legal rights and you may also have other legal rights granted by your state of residence.
Gensun warrants to the original purchaser that the products are free from defects in material and workmanship. The product frame and structural components, excluding Knock Down (KD) seating products, warranty lasts for a period of (5) years from the date of original purchase. The product powder coat finish warranty lasts for a period of (2) years from the date of original purchase. The fabrics, cushion-fill materials, glass fire table tops, woven material, fire table burner components, accessories & parts warranty last for a period of (1) year from the date of original purchase. All appliances are warranted by the respective manufacturer.
If the product frame or structure fails, excluding Knock Down (KD) seating products or if the finish peels or blisters Gensun will, at its’ option, repair or replace the frame or part in original style and finish whenever possible. However, if original style or finish is no longer available, Gensun will substitute a product of equal value in similar style and/or finish.
This limited warranty does not cover finish fading due to extensive exposure to outdoor elements. The warranty does not cover shipping damage and damage from improper handling, misuse, abuse, acts of nature, hard-water deposits, discoloration due to standing water, normal wear and tear, fading of materials, pitting or chipping, harsh cleaning solutions, sun screen and tanning lotions, freezing, mildew/mold, staining, corrosion, chair and table glide wear, fabric/woven material stretching, consequential and incidental damages, normal cushion sag, C.O.M. fabrics, repaired, altered or refinished and over tightening hardware. Table/cabinet-top and frame variations up to 0.2 inch are not covered. Damage due to a lack of responsible care and maintenance for the product (especially at indoor pools, seaside use or extreme temperatures) is not covered. Gensun is not liable for freight/shipping costs of returned or replaced product.
*Please note that chair and table glides should be kept firmly tightened. The adjustability function is only for residential use.
The warranty claim must be made by the original purchaser through the authorized selling agent. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary.
Please refer to the Care & Maintenance information for proper guidelines regarding all Gensun products. Failure to follow these guidelines can void the warranty.
Gensun is not responsible for any other costs; consequential or incidental damages resulting from any defect in the product.
This warranty gives you specific legal rights and you may also have other legal rights granted by your state of residence.
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Made with ♥ in San Diego, California
