Hauser's Patio Furniture Sales and Service

Local Delivery Frequently Asked Questions

Welcome to our Local Delivery FAQ page! We understand that having your furniture delivered is an exciting part of your shopping experience, and we want to ensure that the process is as smooth and stress-free as possible. Below, you’ll find answers to some of the most frequently asked questions about our delivery service. From scheduling and costs to assembly and tracking, we’ve got you covered. If you have any additional questions or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help make your delivery experience exceptional.

What areas do you deliver to?

Our primary delivery covers the entire area San Diego County.

We also service Orange and Riverside Counties for an additional charge. Please see your sales and service pro for details.

How much does delivery cost?

Our standard furniture delivery charge is $145. If your order requires us to pick up your items and deliver them when complete, you will be charged a single $145 which will cover both trips.

There is an additional charge for customers outside of San Diego County.

What should I do to prepare for my delivery?

Our team will need a clear and open path from their delivery truck to the final location. For various reasons, our team cannot move items that are no listed on our invoice.

Please restrain all dogs. Our employee safety policy prevents our delivery team from accessing your property while there are unrestrained animals present, regardless of size and temperament. We love our dogs too, but safety comes first!

Will you assemble my furniture upon delivery?

Yes! We assemble each and every item we deliver. Most items are fully assembled in our warehouse prior to our contacting you about your delivery appointment. There are some items that are large or heavy, such as a cement fireplace. These items will be assembled and tested on-site.

Our team will install, open, and demonstrate your umbrellas, fire/heating features, and answer any questions you may have about using your items.

What happens if I'm not home at the time of delivery?

If you confirm your appointment and need to cancel or set a new appointment, contact us as soon as possible to avoid additional delivery charges.

If you would like us to deliver when you are not at home, we can accommodate you as long as you let us know at the time the appointment is made. In these cases, we suggest placing blue masking tape on the ground to mark where you want your items located.

What if my furniture arrives damaged?

If your furniture arrives damaged, please notify the delivery team immediately and contact our customer service. We will arrange for a replacement or repair as quickly as possible.

Do you offer same-day or next-day delivery?

We offer next-day delivery based on availability and the time of your order. Same-day delivery may be available in certain circumstances. Please contact us for more details.

How can I track my delivery?

You will receive updates via email or text message regarding the status of your delivery. You can also contact our customer service for real-time updates.